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For the most current version of this information, see http://go.microsoft.com/fwlink/?LinkId=141038.

The Remote Desktop Web Access (RD Web Access) Web site enables you to use a web browser to access RemoteApp and Desktop Connections.

If you feel important information is missing from this help then let Network Services know by contacting them at .

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What is RemoteApp and Desktop Connection?

RemoteApp and Desktop Connection gives you a customized view of RemoteApp programs and virtual desktops that have been made available to you by your network administrator.

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What is RemoteApp?

Using RemoteApp, you can access programs on a remote computer through Remote Desktop Services. Although the programs are running on a remote computer, RemoteApp programs behave as if they are running on your local computer. For example, a RemoteApp program has its own entry in the taskbar, and you can resize, minimize, or maximize the program window.

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Starting a RemoteApp program

To start a RemoteApp program or Remote Desktop session, click the program icon in RD Web Access. When you're prompted for user credentials, log on with your network user name and password.

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Computer requirements

To use RD Web Access, your computer must be running a compatible version of Remote Desktop Connection (RDC).
System requirements are as follows:

For more information about client requirements for using RD Web Access, see http://go.microsoft.com/fwlink/?LinkId=142240.

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I am prompted to run the Remote Desktop Services ActiveX Client control. How can I do that?

If you're prompted to run the Remote Desktop Services ActiveX Client control when you access RD Web Access, do either of the following, depending on your operating system:

If the Internet Explorer Information bar doesn't appear, you can enable the ActiveX control by using the Manage Add-ons tool on the Tools menu of Internet Explorer.

If your computer meets all of the client requirements but you do not see any programs listed, contact your network administrator or the webmaster of the website.

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I am always asked to enter my login credentials when I launch an application but they don't work. What do I do?

If you're prompted to enter login credentials and the 'DOMAIN' is unspecified as in the dialog below you'll need to preceed your login name with PETERBOROUGH\

Your login name will be something like PETERBOROUGH\EWallace for staff or PETERBOROUGH\P112743546 for students, therefore after typing those details in the dialog will look similar to this:-

If trying this does not work and you are using a machine with Microsoft Windows 7 try downloading KB2592687 Remote Desktop Protocol (RDP) 8.0 update for Windows 7 from here.

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A 'Non-Browser' way of accessing RemoteApps and Desktops

This method is a good alternative to using a browser to access the portal. It is recommended that you only use this on your own personal IT systems. On public computers or systems not owned by yourself you should continue to use the browser based access methods.

Windows 7

1. Go to the Control Panel, search for Remote:

Click on RemoteApp and Desktop Connections

2. You should see a screen similar to below:

3. Click on Set up a new connection ....

In the email address or connection URL box enter the following:

https://rd.peterborough.ac.uk/rdweb/feed

Click Next

4. The following screen will appear:

Click Next to continue

5. On the Enter your credentials screen enter the following:

DO NOT tick the Remember my credentials box. Click OK

6. You should see the following:

7. If successful you should see the following screen. Click Finish

The connection can fail for the following reasons:

8. Following a successful connection you should find the following RemoteApp and Desktop Connections entry in the Start - All Programs menu:

If you click on this you will find a sub folder named PRC Resources, when you click on this you will find the remote access services that have been assigned to you, similar to below:

When you launch an app you may see screens similar to the following:

Click Connect

Enter your college account password click OK. DO NOT select Remember my credentials. If you do this it may result in your network college account getting locked out.

You will see the following as the app launches:

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I am an Apple MAC user. What do I do?

If you're an Apple MAC user the easiest way of getting up and running is to use the Microsoft Remote Desktop client from the Apple App Store. You can find the application by searching for 'rd client' or 'Microsoft' in the store.

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I am an Apple iPad user. What do I do?

If you're an Apple iPad user the easiest way of getting up and running is to use the Microsoft Remote Desktop client from the Apple App Store. You can find the application by searching for 'rd client' or 'Microsoft' in the store.

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I am an Android user. What do I do?

If you're an Android user the easiest way of getting up and running is to use the Microsoft Remote Desktop client from the Google Play Store.

Currently we do not have any screenshots to show but once you have the Microsoft Remote Desktop client installed the settings are very similar to those in I am an Apple iPad user. What do I do? (Step 3 onward).

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I am told my password has expired. What do I do?

If when you attempt to login to the remote access system you see a screen like the one below then you MUST change your password before you can proceed.

If you were to login to a computer inside the College you would also be prompted to change your password.

After you have clicked "Here" you'll see a screen like the one below where you must fill in the necessary information.

Notice your login name is already filled in for you.

When you have finished click submit and if all is well you'll see a screen like the one below.

Click OK you will be taken back to the login screen.

Please note this password change has also changed your password for when you are in College!!

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